How do I contact UAE customs?
Table of Contents
Contact Customs Customer Care
Official Working Hours | Sunday to Thursday from 07:30 to 14:30 |
---|---|
Contact Center | 800 800 80 (24/7) |
Telephone | +9714 417 7777 |
Fax | +9714 417 6316 |
Address | Client Relationship Section, Client Management Department, Dubai Customs, PO Box 63 Dubai, United Arab Emirates |
How long does a package take to clear customs in Dubai?

approximately 5-10 days
When the vessel arrives in at Dubai, our agent will arrange for it to be hauled to their Customs bonded warehouse for unloading. Customs clearance will take place there, which normally takes approximately 5-10 days.
How can I clear customs in Dubai?
Customs E-Clearance Transactional Processing:
- Copy of the declaration prepared at the company’s premises.
- Bill of lading.
- Delivery order from a shipping agent addressed to a licensed company by licensing agencies in UAE.
- Import permit from the competent agencies in the event of importing restricted goods.
How much is customs duty in Dubai?
5%
In general, the UAE has adopted a GCC common tariff, and customs duties are fixed at 5% of the CIF value of most products. However, , carbonated, and sweetened beverages products have a 50% duty, and energy drinks, e-smoking devices (tools and liquids used in them) and tobacco products are assessed a 100% customs duty.

How do I contact customs clearance?
- For further assistance please contact the Indian Customs authorities directly.
- Indian Customs contact information.
- Telephone: +9123092978.
- Website: http://www.cbec.gov.in/
What is the customs of UAE?
Greetings and Social Customs For men, the traditional Emirati greeting is the khushmak, or touching of noses. Women greet each other by shaking hands and giving a kiss on the cheek. Kissing the top of the head is also a common way of greeting in the UAE.
How long can customs hold my package?
Normally, in three business days its status would change to “Released by Customs”, meaning that the package is on its want to you. But sometimes this doesn’t happen. There are two main reasons why international packages get held up in customs for more than three days.
How long does customs clearance take?
Customs station
Customs station | Time taken from arrival of cargo to filing of declaration by importer | Time taken by importer for payment of customs duty |
---|---|---|
ICD, Delhi | 10 days 14 hours 11 minutes | 0 days 20 hours 20 minutes |
ICD Bangalore | 5 days 23 hours 36 minutes | 1 days 0 hours 44 minutes |
How much will I be charged for customs?
Customs Duty
Type and value of goods | Customs Duty |
---|---|
Non-excise goods worth £135 or less | No charge |
Gifts above £135 and up to £630 | 2.5%, but rates are lower for some goods – call the helpline |
Gifts above £630 and other goods above £135 | The rate depends on the type of goods and where they came from – call the helpline |
How do I get custom clearance?
Customs Clearance Procedure in India
- The person-in-charge of the vehicle should file an Import General Manifest electronically before the goods arrive.
- The importer of the goods should file a bill of entry (customs copy) electronically for the clearance of the goods, before or on arrival of the goods.
How much is customs clearance?
Customs Handling Fee: In addition to import duties, India charges a one percent customs handling fee on all imports. This is charged on the total value of the goods plus the freight costs and insurance.
How do I pay my customs penalty Online?
You can pay this penalty through the Challan in the bank. You have to check the list of banks in custom department website. After the payment through Challan you can present the copy to officer concerned.
How to contact Dubai Customs customer service?
Contact Us Email [email protected] Official Working Hours Sunday to Thursday from 07:30 to 14:30 Contact Center 800 800 80 (24/7) +9714 417 7777 Address Client Relationship Section, Client Mana Visit us Dubai Customs Headquarters, Al Mina Road
What is the role of local customs departments in the UAE?
Local customs departments do the executive work and draw the customs policies for each emirate in compliance with the GCC Common Customs Law (PDF). The UAE has topped the world in the Efficiency of Customs Procedures Index as per the Global Competitiveness Yearbook 2017 published by IMD World Competitiveness Center.
What are Dubai Customs’ Smart Channels?
Using Dubai Customs’ smart channels, clients can access all the services and clear their shipments without any need for a physical visit to the Jebel Ali Center. This is part of Dubai customs precautionary measures against the outbreak of Covid-19 in line with the UAE government regulations and directives.
What is the history of customs in Dubai?
Going through several phases, the customs took the institutional shape in the age of the late Sheikhs H. H. Zayed bin Sultan Al Nahyan and H. H. Rashid bin Saeed Al Maktoum.